ShopFlowIQ Privacy Policy

Depending on how ShopFlowIQ is used, we may collect or process the following categories of information:

Business Account Information

• Business name
• Business address
• Business phone number
• Business email address
• Owner or authorized contact information
• Login credentials
• Subscription and account status information
• Business messaging registration information
• Texting number information
• Billing-related account information associated with the business

Businesses may authorize employees to access ShopFlowIQ. Information associated with employee accounts may include:

• Name
• Email address
• Phone number
• Role or permission level
• Login credentials
• Account activity
• Actions performed within ShopFlowIQ

Businesses are responsible for determining which employees may access ShopFlowIQ and what permissions they receive.

Businesses using ShopFlowIQ may enter information regarding their customers, including:

• Customer name
• Phone number
• Vehicle information
• Repair or service recommendations
• Declined repair information
• Estimated repair value
• Appointment information
• Customer communication history
• Customer responses
• Completed repair information
• Final invoice or recovered revenue amounts
• Consent-related records or confirmations

The participating business is responsible for the legal basis, authorization, and consent associated with providing this information to ShopFlowIQ and using ShopFlowIQ to communicate with customers.

ShopFlowIQ may provide business messaging features through third-party providers. Information processed in connection with messaging may include:

• Business phone numbers
• Customer phone numbers
• Outgoing messages
• Incoming messages
• Message timestamps
• Message status
• Delivery information
• Failed message information
• Messaging consent information

Messages may be processed by third-party messaging providers. Standard message and data rates may apply.

Businesses using ShopFlowIQ are responsible for obtaining any required customer consent before using messaging features.

ShopFlowIQ does not authorize unsolicited messaging, spam, purchased contact lists, or communications that violate applicable law, carrier rules, or platform policies.

Businesses remain responsible for the content of messages sent through ShopFlowIQ and for ensuring that messaging is used only for legitimate business communications with their customers.

Payments and subscriptions are processed through third-party payment processors. ShopFlowIQ may receive transaction-associated information such as:

• Customer or business name
• Billing status
• Subscription plan
• Transaction amount
• Payment date

Payment card details are generally handled by the payment processor and are subject to that processor's privacy and security practices.

When you access ShopFlowIQ websites or software, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Login activity
• Session information
• Referral source
• Date and time information
• Platform usage information
• Error and diagnostic information
• Approximate geographic information derived from network information

This information may be collected through cookies, logs, analytics tools, and similar technologies.

Information may be used to:

• Provide ShopFlowIQ services
• Create and manage accounts
• Provide Declined Repair Recovery features
• Facilitate business-to-customer communications
• Process customer responses
• Support appointment recovery workflows
• Calculate estimated and recovered revenue metrics
• Provide account dashboards and reporting
• Process subscriptions and payments
• Manage messaging registration
• Prevent misuse and unauthorized access
• Provide customer support
• Troubleshoot platform issues
• Improve products and services
• Develop future ShopFlowIQ tools
• Understand platform usage
• Communicate service or account information
• Enforce our Terms of Service
• Meet legal, regulatory, or security obligations

We may share information when necessary to operate ShopFlowIQ. This may include sharing information with providers that assist with:

• Cloud hosting
• Text messaging and telecommunications
• Payment processing
• Email delivery
• Database infrastructure
• Authentication
• Analytics
• Security
• Customer support
• Software infrastructure

These providers process information only as necessary to provide their services and are expected to handle information under appropriate contractual and legal obligations.

Businesses using ShopFlowIQ remain responsible for their customer relationships and for the information they enter into the platform.

ShopFlowIQ provides technology that helps businesses communicate with and follow up with their own customers.

Processing customer information through ShopFlowIQ does not make ShopFlowIQ the automotive service provider for those customers.

Declined Repair Recovery is designed to help businesses reconnect with their own customers regarding previously declined work.

ShopFlowIQ does not claim ownership of a participating shop's customer relationships.

ShopFlowIQ does not provide competing repair shops with access to a participating shop's declined-repair customer list.

We retain information as reasonably necessary to:

• Provide the service
• Maintain business and account records
• Resolve disputes
• Enforce agreements
• Support security and fraud prevention
• Meet legal and regulatory requirements

Retention periods may vary depending on the type of information and the purpose for which it is used. Information may remain temporarily in backup systems after deletion from active systems.

Businesses may request account closure, subject to applicable legal, contractual, and operational requirements.

Closing an account may result in loss of access to account data, message history, reporting, and related records stored in ShopFlowIQ.

Businesses should export or retain any records they need before requesting account closure.

ShopFlowIQ uses administrative and technical measures designed to help protect information processed through the platform.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of their credentials and for notifying ShopFlowIQ of any suspected unauthorized access.

ShopFlowIQ integrates with third-party services such as hosting providers, messaging providers, payment processors, and analytics tools.

Information processed by those providers is also subject to their own privacy practices and terms.

ShopFlowIQ is not responsible for the privacy or security practices of third-party services outside our reasonable control.

ShopFlowIQ may use cookies and similar technologies to:

• Keep users signed in
• Remember account preferences
• Improve platform functionality
• Understand website traffic
• Measure platform performance
• Improve security
• Diagnose technical issues

You may be able to manage cookies through your browser settings, though disabling cookies may affect platform functionality.

ShopFlowIQ is a business software service and is not intended for children. We do not knowingly design ShopFlowIQ for use by children under the legal age of consent in their jurisdiction.

We may disclose information when we believe it is reasonably necessary to:

• Comply with applicable law
• Respond to lawful legal process
• Protect ShopFlowIQ
• Protect users, businesses, customers, or the public
• Investigate fraud, misuse, or security incidents
• Enforce contractual rights

If ShopFlowIQ is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to applicable law and continuing confidentiality expectations where appropriate.

Depending on where an individual resides, applicable law may provide certain rights relating to personal information.

These rights may include the ability to request access, correction, deletion, or other treatment of personal information.

Some requests may need to be directed to the repair shop or other business that originally collected the information because that business controls the underlying customer relationship.

ShopFlowIQ may assist participating businesses with appropriate requests when required.

Certain information may be retained where permitted or required for legal, security, fraud-prevention, accounting, or contractual purposes.

We may update this Privacy Policy as ShopFlowIQ develops new products, changes service providers, updates its business practices, or responds to changes in legal requirements.

The updated policy will include a revised "Last Updated" date.

Material changes may also be communicated through the platform, website, email, or other reasonable means.

Questions regarding this Privacy Policy or ShopFlowIQ's privacy practices may be directed to:

ShopFlowIQ / ShopFlowIQ

Website: getshopflowiq.com

Email: [email protected]

Mailing Address: 4111-e Rose Lake Dr #9922 Charlotte NC 28217

ShopFlowIQ is a ShopFlowIQ product.